Are there robustly good and disputable leadership practices?

post by Ben_West · 2020-03-19T01:46:38.484Z · score: 9 (4 votes) · EA · GW · No comments

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Animal Advocacy Careers recently did a literature review [EA · GW] of leadership practices. One interesting thing they found was that all leadership styles are basically equivalent – even styles which were specifically constructed to be bad. In particular: “transactional” leadership, which was constructed to contrast with the (presumed better) “transformational” leadership, did not result in significantly different outcomes.

This agrees with my experience: there are certain “obvious” things leaders should do (e.g. establish trust with their reports), and any reasonable leadership style will have some way of accomplishing those things. However, the way in which you accomplish those things varies dramatically between styles. Furthermore, which style is better in any given scenario depends on a bunch of small, idiosyncratic details (and in many cases we can’t even say whether one style is better than another).

This leads me to the following question:

There are leadership practices which we have solid evidence for being robustly good (e.g. “don’t harass employees”). There are also leadership practices which are disputable or nonobvious (e.g. “have a daily standup meeting”). But are there any leadership practices which are both robustly good and disputable?

One reason this matters is that only principles which are both robustly good and disputable seem worth teaching: if a principle is only useful in specific circumstances, it’s hard to generally recommend it to managers-in-training. And if it’s not disputable, then you don’t really need to spend much time teaching it (because it’s “obvious”).

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answer by Ben_West · 2020-03-19T04:03:59.335Z · score: 6 (5 votes) · EA(p) · GW(p)

If I had to suggest something which is both robustly good and disputable, I would suggest this principle:

Focus on minimizing the time between when you have an idea and when your customer benefits from that idea.

Evidence for being robustly good

This principle has a variety of names, as many different industries have rediscovered the same idea.

  1. The most famous formulation of this principle is probably as part of the Toyota Production System. Traditional assembly lines took a long time to set up, but once set up, they could pump out products incredibly fast. Toyota decided to change their focus instead towards responding rapidly, e.g. they set a radical goal of being able to change each of their dies in less than 10 minutes.
  2. Toyota’s success with this and other rapid response principles inspired a just-in-time manufacturing revolution.
  3. These principles were included in lean manufacturing, which has led to a variety of derivatives like lean software development and the lean startup.
  4. Another stream of development is in the software world, notably with the publication of the Manifesto for Agile Software Development, which drew from prior methodologies like Extreme Programming.
  5. Agile project management is now common in many technical fields outside of software.

This underlying principle, as well as its accoutrements like Kanban boards, can be seen in a huge variety of successful industries, from manufacturing to IT. The principle of reducing turnaround time can be applied by single individuals to their own workflow, or by multinational conglomerates. While it is easier to do agile project management in an agile company, it’s entirely possible for small teams (or even individuals) to unilaterally focus on reducing their turnaround times (meaning that this principle is not dependent on specific organizational cultures or processes).There are also more theoretical reasons to think this principle is robustly good. The planning fallacy is a well-evidenced phenomenon, and it reasonably would lead people to underestimate how important rapid responses are (since they believe they can forecast the future more accurately than they actually can).

Evidence for being disputable

  1. Waterfall project management (the antithesis of agile project management) is still quite common.
  2. Toyota’s success was in part due to how surprising their approach was (compared to the approach taken by US and European manufacturers).
  3. Each industry seems to require discovering this principle anew. E.g. The DevOps Handbook popularized these principles in IT Operations only a few years ago. (It explicitly references lean manufacturing principles as the inspiration.)
  4. The planning fallacy and other optimism biases would predict that people underestimate how important it is to respond rapidly to changes.

Other candidates

Some other possible principles which are both robustly useful and disputable:

  1. Theory of Constraints. This seems well evidenced (the principle is almost trivial, once stated) and managers are often surprised by it. However, I’m not sure it’s really “disputable” – it is more a principle that is unequivocally true, but hard to implement in practice.
  2. Minimize WIP”. This principle is disputable, and my impression is that certain areas of supply chain management consider it to be gospel, but I'm not sure how solid the evidence base for it is outside of SCM. Anecdotally, it's been pretty useful in my own work, and there are theoretical reasons to think it's undervalued (e.g. lots of psychological research about how people underestimate how bad distractions are).
  3. Talk to your customers a lot. Popularized by The Four Steps to the Epiphany and then later The Lean Startup. Well regarded among tech startups, but I’m less clear how useful it is outside of that.

Appendix: Evidence From India

One of the most famous experiments in management is Does management matter? Evidence from India. This involved sending highly-paid management consultants to randomly selected textile firms in India. The treatment group had significant improvements relative to the control group (e.g. 11% increase in productivity).How did they accomplish these gains? Through changes like:

  1. Putting trash outside, instead of on the factory floor
  2. Sorting and labeling excess inventory, instead of putting it in a giant heap
  3. Doing preventative maintenance on machines, instead of running them until they break down

I think the conclusion here is that “disputable” is a relative term – I doubt any US plant managers need to be convinced that they should buy garbage bins. Most of the benefits that the management consultants were able to provide were simply in encouraging adherence to (what managers in the US consider to be) “obvious” best practices. Those best practices clearly were not “obvious” to the Indian managers.

answer by mnoetel · 2020-03-19T06:48:24.975Z · score: 2 (2 votes) · EA(p) · GW(p)

"Balance autonomy, competence, and relatedness"

These are the three most robust psychological needs. Let me start by outlining what these are, why most don't balance them, and the evidence for involving each.

By autonomy, I mean giving following the feeling that they're acting out of their own volition. They either have the freedom to act on what is important to them (e.g., choices over projects) or what they're doing is so aligned with their values that they don't need choice (e.g., doctors following evidence-based protocols).

By competence, I mean giving the sense of efficacy of achieving their goals. This involves leaning toward self-referenced, improvement goals, rather than goals against others (where your sense of efficacy is more fragile). It also means giving feedback about progress and goal achievement, and suggestions for improvement, both of which tend to increase my feeling that I can do it (whatever 'it' is).

By relatedness, I mean feeling understood and cared for. Some leaders do this by creating shared understanding between team members, where others do it by building personal connections with followers directly.

The problem is: strategies that build some things crush the others. A chummy-buddy-boss might connect with you, but not build competence or may use the relationship to pressure you into stuff you don't want to do. A draconian or transactional boss might get good work out of you and still make you feel competent. A laissez-faire will often give autonomy and choice, but at the expense of improving competence or relatedness. Why believe me?

Meta-analyses on leadership show that: (1) transactional leadership is okay (probably because clear targets + feedback = competence), but isn't as good as transformational leadership, where transformational leadership places more emphasis on a range of psychological needs ; (2) servant leadership explains variance even controlling for transformational leadership, because servant leadership is more directly focused on meeting the needs of the followers and (3) in studies that directly measure satisfying these needs at work, the causal model explains a lot of the variance: satisfying needs leads to higher motivation, which leads to better engagement, satisfaction, and performance.

Willing to be wrong about these conclusions, but think the psychological needs are incredibly powerful in good leadership, easy to support, but require skill to balance.

References: (1 and 2) Hoch, J. E., Bommer, W. H., Dulebohn, J. H., & Wu, D. (2018). Do Ethical, Authentic, and Servant Leadership Explain Variance Above and Beyond Transformational Leadership? A Meta-Analysis. Journal of Management, 44(2), 501–529. https://doi.org/10.1177/0149206316665461 (2) Eva, N., Robin, M., Sendjaya, S., van Dierendonck, D., & Liden, R. C. (2019). Servant Leadership: A systematic review and call for future research. The Leadership Quarterly, 30(1), 111–132. https://doi.org/10.1016/j.leaqua.2018.07.004 (3) Slemp, G. R., Kern, M. L., Patrick, K. J., & Ryan, R. M. (2018). Leader autonomy support in the workplace: A meta-analytic review. Motivation and Emotion. https://doi.org/10.1007/s11031-018-9698-y

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